Data deletion
Last updated: August 30, 2026This page explains how to request the deletion of your data. OMNIA REPLY SAS It is processed through OmnIA Reply, including those obtained from Google Business Profile, WhatsApp Business Platform, and HubSpot.
Did you write a review or receive a message from a business that uses OmniA Reply? The data from that interaction belongs to that business, not to us. You can contact them directly, or write to us at privacidad@omniareply.com and we will forward your request to the responsible party within a maximum of 5 business days.
Option 1 · Delete your account from the platform
It is the fastest way and does not require waiting for us to process it manually.
- Log in app.omniareply.com.
- Enter Settings → Account.
- Select Delete account and confirm the transaction.
Upon confirmation, your subscription will be canceled, active connections will be revoked, and the deletion process described below will begin. This action is irreversible.
Option 2 · Request it by mail
Write to us at privacidad@omniareply.com from the email address associated with your account, indicating:
- Affair: Data deletion request.
- Name of the organization registered on the platform.
- If you want to delete the entire account or only the data from a specific service (Google, WhatsApp, or HubSpot).
We confirm receipt within a maximum of 5 business days We will complete the removal within the timeframes indicated below. If the request comes from a different address, we will verify your identity before proceeding.
Option 3 · Delete the data from a specific service
WhatsApp Business data
On the platform, go to Settings → Integrations → WhatsApp and select Disconnect. By doing so:
- Access tokens issued by Meta are immediately deleted.
- Account identifiers, templates, messages, and associated numbers are deleted within a maximum of 30 days.
- Your WhatsApp business account remains intact in your Meta Portfolio, as it belongs to you.
You can also revoke access from your Meta Business Portfolio, in Business settings → Apps, removing OmnIA Reply from the list.
Google Business Profile data
From the platform, in Settings → Integrations → Google, select Disconnect. You can also revoke the permit directly at your Google account permission settings.
Data from HubSpot
From Settings → Integrations → HubSpot, select Disconnect. Data already synced to your HubSpot portal remains there, and you must delete it from HubSpot if you wish.
What gets removed and when
| Fact | Elimination period |
|---|---|
| Google, Meta, and HubSpot access tokens | Immediate |
| Active sessions and credentials | Immediate |
| Reviews, answers, locations, and analysis | Maximum 30 days |
| WhatsApp messages, templates, and contacts | Maximum 30 days |
| Profile, organization and team data | Maximum 30 days |
| Access and diagnostic logs | Maximum 90 days |
| Backups | Maximum 90 days |
What do we preserve and why?
After deleting your account, we only retain:
- Billing records and issued invoices, during the period required by Colombian tax law. They contain identifying and amount data, not review or message data.
- Minimum security records when they are necessary to investigate an incident or to comply with a legal obligation.
These records are not used for any other purpose and are deleted when the corresponding legal period expires.
Export your data before deleting it
Deletion is irreversible. If you wish to keep a copy, request an export to privacidad@omniareply.com before starting the process. We deliver it in a structured format within the next 15 business days.
Contact
OMNIA REPLY SAS · [FULL ADDRESS], Colombia
Privacy and data deletion: privacidad@omniareply.com
You can also check out our Privacy Policy and our terms of service.